Account Manager

Role Overview

• Identify and execute growth opportunities, including whitespace development, new department engagement, and increased adoption of Lexology PRO.
• Position Lexology PRO as part of the client’s regulatory and legal workflow, demonstrating how our insights enhance efficiency and reduce risk.
• Lead commercial conversations to promote new use cases, additional team adoption, and expanded workflows.
• Manage the full commercial cycle for upsell and cross-sell opportunities — from qualification to negotiation and close.
• Maintain a strong and accurately forecast growth pipeline
• Run strategic review meetings that demonstrate Lexology PRO’s value and uncover new expansion opportunities.
• Strengthen multi-level stakeholder relationships across FTSE100 and other key accounts, building advocacy for the platform.
• Own renewal cycles with a commercial mindset, ensuring strong retention while identifying opportunities to extend usage and deepen account penetration.
• Navigate procurement, budget, and contract negotiations confidently and professionally.
• Hold consultative discussions about clients’ regulatory research workflows, monitoring processes, and reporting needs, identifying where Lexology PRO delivers efficiency and impact.
• Help clients understand how Lexology PRO integrates into and improves their existing workflows.
• Collaborate with Customer Success, Product and Content to ensure strong adoption, surface product insights, and support content and feature development based on client needs.
• Consistently achieve or exceed renewal and expansion targets.
• Contribute to a collaborative, high performance team culture.

Requirements

• Minimum 2+ years in a quota carrying B2B account management or sales role.
• Demonstrated success in growing accounts, not just retaining them.
• Confident managing commercial conversations, negotiating contracts, and navigating complex stakeholder groups.
• Strong communication skills with the ability to influence C
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• Experience meeting clients face-to-face, building strong relationships, and leading in-person discussions.
• Familiarity with subscription-based, data-driven, or workflow-based solutions.
• Experience in workflow discovery or selling into process-driven teams is beneficial.
• Apply structured sales methodologies (e.g., MEDDPICC, Challenger, SPIN) to run high-quality commercial cycles.
• Commercially astute with a growth mindset
• Strong relationship builder with excellent stakeholder management.
• Organised, structured, and capable of owning a revenue target.
• Resilient, proactive, and motivated by achieving growth outcomes.

Benefits

• Eye care
• Employee Assistance Programme
• A day off for your birthday
• Pension (4% employer contribution and 4% employee contribution)
• Life assurance
• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access
• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave