Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement.
Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence.
Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed.
Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction.
Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable.
Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture.
Drive Accountability: Ensure the pod delivers high-quality work on time across all active client engagements, stepping in to support and coach where needed.
Interpret Regulatory Frameworks: Analyze and apply cybersecurity compliance requirements under SOC 2, ISO 27001, HIPAA, NIST CSF, and related standards.
Lead Compliance Projects: Oversee multiple client engagements simultaneously, including audits, evidence collection, control mapping, and due diligence or incident response activities.
Develop Compliance Programs: Create, implement, and maintain cybersecurity policies, procedures, and supporting documentation to meet audit and certification objectives.
Collaborate on Risk Management: Work with internal and external teams to identify, assess, and mitigate cybersecurity and compliance risks.
Drive Process Improvement: Enhance standard operating procedures, playbooks, and compliance frameworks to strengthen operational effectiveness.
Requirements
Demonstrated experience managing client relationships directly — you are comfortable owning accounts, navigating difficult conversations, and being the face of the engagement.
Exceptional professionalism in all client-facing communication, with outstanding written and verbal English skills.
3+ years of experience managing or leading a small team (pod, squad, or similar structure).
3+ years of experience in cybersecurity compliance, including hands-on work with SOC 2, ISO 27001, or NIST CSF frameworks.
Proven ability to manage multiple compliance projects concurrently without sacrificing quality or client experience.
Strong organizational skills and the ability to thrive in a fast-paced startup environment.
Familiarity with creating and enforcing cybersecurity policies.
Experience working in a tech company with a cybersecurity focus.
Tech Stack
Cyber Security
Benefits
Career Development: Clear growth path with mentorship and training opportunities.
Technical Training: Comprehensive onboarding on security and compliance frameworks.
Competitive Compensation: Competitive base salary with regular performance reviews, merit-based appraisals, and bonus opportunities.
Growth Opportunity: Early-stage company with significant room for career advancement.
Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.
Work Environment Requirements: Reliable high-speed internet connection. Quiet, professional home office setup. Must be amenable to work US Eastern Time zone hours. Fluency in written and verbal English communication skills.