Run daily, weekly, and periodic IT and security checklists
Troubleshoot issues, document fixes, and raise follow-up actions as needed
Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
Collaborate with DevOps and InfraOps on platform-level issues
Monitor and action items in the IT support queue with a proactive approach
Prioritize tasks effectively and align timelines with stakeholders
Deliver empathetic, solutions-oriented support across systems, hardware, and software
Identify and propose improvements as you gain business context
Work cross-functionally to implement automation, tooling, and platform enhancements
Contribute to scripts, dashboards, and operational improvements
Feed insights from day-to-day work into long-term strategic initiatives

A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
Exposure to infrastructure-as-code tools like Terraform or similar, or a willingness to learn and contribute to InfraOps practices
A thoughtful, empathetic approach to end-user support across globally distributed teams
Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

IT and Security Operations Analyst

Key skills