Defined Contribution Client Manager

Role Overview

• Oversee daily operational performance for assigned clients and operations teams.
• Collaborate with support areas like customer care and technology, serving as the main client contact.
• Support the Senior Client Manager/Client Leader in delivering high-quality solutions.
• Utilize effective client communication skills.
• Address questions related to unique situations, participant inquiries, client escalations, and requirements.
• Manage the operations of a client team through developing talent and delegating work.
• Communicate regularly with clients on all aspects of daily operations.
• Drive stable and consistent delivery from internal and external partners.
• Use data to influence standardization and process innovation.
• Manage defined contribution plans and understand their effect on clients and participants.
• Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency while focusing on improving delivery quality.

Requirements

• 3+ years in Defined Contribution.
• Knowledgeable of Defined Contribution recordkeeping systems.
• Effective communicator with influencing skills on domain and technical matters.
• Proven analytical abilities and attention to detail with complex data.
• Solutions oriented with ability to report data to stakeholders.
• Management and organizational skills with adaptability to change.
• Experience coaching and leveraging work through others.

Benefits

• Health, dental and vision coverages starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off.
• Parental leave.
• Continuing education.
• Career growth opportunities.
• Flexible working arrangements.