Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD)
Troubleshoot and resolve technical issues (including escalated service desk tickets)
Perform Root Cause Analysis (RCA)
Collaborate with Solution Architects, Project Managers, and client IT teams
Participate in optimizing internal processes and tooling
Support DevOps-related tasks, including CI/CD automation
Contribute to the creation and maintenance of technical documentation
Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours

Experience with CI/CD tools (Jenkins or similar)
Basic Kubernetes operations
Proficiency in Linux environments
Familiarity with observability and monitoring tools (e.g., Grafana, Prometheus)
Ability to use scripting languages (e.g., Python, Bash/PowerShell) for task automation
Capability to diagnose issues across application, infrastructure, and data layers
Experience managing tasks, reporting progress/risks, and following priorities in systems like Jira
Exposure to cloud platforms (AWS, Azure, GCP)
Experience with Infrastructure as Code (Terraform, Ansible) is a strong plus
Strong communication and teamwork skills
Ability to communicate clearly with customers in English (mandatory)
Confident use of AI to speed up troubleshooting, documentation, and problem analysis
Curiosity and willingness to learn and explore new technologies.

Implementation Engineer

Key skills