Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
Accurately collects and performs data entry of all required patient demographic and insurance information.
Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Utilize and maneuver between several different software systems.
Maintain accurate and up to date information in the documentation system.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Provide exceptional customer service to all clients.
Escalate any problems that may arise to management.
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.

High School Diploma required
Associate degree or bachelor’s degree preferred
One year of previous call center or customer service experience required
Basic healthcare knowledge preferred
One year of related experience in a medical setting with knowledge of insurance verification and prior authorizations preferred
Preferred Skills: ability to type a minimum of 25 WPM

Call Center Scheduler

Key skills