Senior System Engineer – Managed Services

Role Overview

• Perform all stages of the infrastructure development lifecycle, including requirements gathering, design, development, testing, and deployment.
• Lead development of automation solutions and configuration frameworks using Ansible and Python to support provisioning, compliance enforcement, and patching workflows.
• Develop detailed estimates for platform improvements and participate in capacity planning, performance analysis, and optimization efforts.
• Collaborate with project managers, architects, and stakeholders to determine requirements, estimate work, and deliver solutions aligned with platform roadmaps.
• Define and implement CI/CD pipelines and automation strategies for deploying infrastructure-as-code, system updates, and platform configurations.
• Lead and develop high-level system narratives, storyboards, and user interface prototypes.
• Write and maintain documentation, system narratives, workflow diagrams, and user guides to support repeatable automation processes and onboarding of team members.
• Lead and develop system test plans, ensure software quality assurance (SQA) standards are achieved, and validate that business goals are accomplished.
• Contribute to solution architecture and internal tooling decisions that balance security, cost, performance, and operational simplicity.
• Ensure software quality by conducting code reviews, writing unit and integration tests, and enforcing adherence to CDW’s infrastructure coding standards.
• Identify issues that require more attention, and work to resolve issues based on an understanding of the business problem being solved.
• Make technical decisions to meet the design goals laid out in product road map and by management Identify and resolve technical blockers by collaborating with subject matter experts and aligning cross-functional efforts.
• Drive test automation and validation of infrastructure tooling to ensure functional correctness, resilience, and compliance to engineering standards.
• Direct and focus the efforts of the technical project team.
• Deliver work products on time and in alignment with project milestones and report progress to stakeholders and leadership.
• Report project/task status to the management.

Requirements

• Bachelor’s degree in computer science, Software Engineering or related field and 5 years application development experience or 4 years CDW Application Development experience, OR 9 years system engineering experience, or 8 years CDW systems engineering, infrastructure automation, or DevOps roles
• Proficient in writing clean, maintainable Python code for automation tooling, systems integration, and orchestration.
• Advanced knowledge of Ansible, including role development, templating, inventory management, and custom filters/modules.
• Experience delivering solutions in Agile environments and participating in iterative planning and continuous delivery workflows.
• Advanced knowledge of object-oriented design, and programming techniques.
• Excellent written and verbal communication skills with the ability to effectively interact with and present to all stakeholders including senior leadership.
• Strong organizational, planning, and creative problem solving-skills with critical attention to detail.
• Demonstrated success of facilitation and solutions implementation.
• Proven track record of leading application development projects.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Deep expertise in Unix/Linux systems development and automation.
• Experience designing, implementing, and maintaining CI/CD pipelines using tools like GitHub Actions, GitLab CI, or similar.
• Good Understanding of Agile Delivery Methodology & experience in working with Scrum teams.
• Strong understanding of Git workflows, pull request reviews, and managing infrastructure codebases at scale.
• The person should have a technical aptitude to implement new technologies and articulate the solutions to the internal and external team.
• Experience in integrating with APIs, secrets management platforms (e.g., Vault), and service catalogs.
• Solid grasp of networking fundamentals (DNS, DHCP, TCP/IP, routing) and infrastructure components like load balancers, VPNs, firewalls, etc.
• Familiarity with containerization concepts (e.g., Docker) and deployment automation in Kubernetes or other orchestration environments.
• Ability to participate in architectural reviews and make informed design decisions related to reliability, performance, and maintainability.
• Experience in Agile SAFe Framework preferred
• Familiarity with observability tools (Open Telemetry, Prometheus, Grafana, Dynatrace) and instrumentation strategies for infrastructure tooling.
• Exposure to hybrid cloud environments and experience working with platform services on AWS, Azure, or GCP.
• Ability to think through performance requirements for a system and lead optimizing/tuning, a plus.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• DNS
• Docker
• Firewalls
• Google Cloud Platform
• Grafana
• Kubernetes
• Linux
• Prometheus
• Python
• TCP/IP
• Unix
• Vault

Benefits

• Annual bonus target of 10% subject to terms and conditions of plan