Key skills
SQL
About this role
Role Overview
- Independently own and drive operational preparedness for key company changes
- Represent the voice of the frontline, collecting feedback and ensuring strategic plans are documented
- Build strong partnerships across teams to drive alignment
- Enable support agents to deliver exceptional service during periods of rapid growth
Requirements
- Proven track record of autonomous project execution
- Exceptional communicator and influencer
- Strong operational mindset with high attention to detail
- Analytical thinker comfortable with data and dashboards (SQL experience is a plus)
- Thrive in fast-paced, ambiguous environments
Tech Stack
- SQL
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program