Junior HR Operations Specialist

Role Overview

• Support the onboarding process for new hires: prepare employment contracts, set up HR systems/accounts, coordinate with relevant parties.
• Assist with offboarding/termination processes: ensure return of company assets, update systems, and process final payments/benefits where appropriate.
• Maintain and update accurate employee records in HR information systems (HRIS), ensuring data integrity, confidentiality and compliance.
• Respond to employee enquiries about HR policies, benefits, systems and tools; act as first point of contact for routine HR-operations questions.
• Support payroll, Employment Relations and Administration in the execution of daily tasks.
• Review existing HR operations processes; identify recurring issues, suggest improvements and assist in implementing efficient workflows.
• Collaborate with cross-functional teams (IT, Finance, etc) to ensure smooth functioning of HR operations (e.g. systems access, equipment provisioning, new-hire setup).
• Maintain operational documentation: SOPs, process flows, HR systems user guides, FAQs for employees/managers.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
• 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment (internships included).
• Basic understanding of HR processes (onboarding, offboarding, record-keeping, benefits, payroll).
• Demonstrated bilingual proficiency in Mandarin and English across both written and verbal communication.
• Proficiency with MS Office (especially Excel) and comfortable working with data.
• Strong communication skills (verbal + written), professional and responsive customer service mindset.
• Highly organized, detail-oriented, able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Problem-solving aptitude: can identify root causes of issues and suggest practical improvements.
• Experience with HRIS / HCM systems (Employment Hero) or case/employee-support systems (preferred).
• Familiarity with employment/labour law (local jurisdiction) (preferred).
• Exposure to process improvement or operations context (preferred).
• Certification or training in HR (e.g., SHRM, local HR body) or working towards it (preferred).

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.