Site Reliability Engineer

Role Overview

• Ensure global coverage of our products.
• Responsible for ensuring all engineering teams have a first class development experience.
• Drive roll out of Docker/Kubernetes across all engineering workstations.
• Ensure top-notch observability setup is in place.
• Provide engineering support across all products.
• Work with the Architecture team for product development direction.
• Participate in post-incident reviews.

Requirements

• Responsible for ensuring all engineering teams have a first class development experience via Tooling, Scripts and support
• Drives roll out of Docker/Kubernetes across all engineering workstations regardless of o/s
• Works with the SRE team and other Architects to ensure that delta between workstation and cloud is minimised and, where this is not possible, workarounds and solutions exist
• Ensure that a top-notch observability setup is in place.
• Is a “go-to” person within the business on all things Docker/Containers
• Responsible for ensuring knowledge base and setup guides are in place, active and maintained
• Provide engineering support across all products
• Work with the Architecture team to gain an understanding of likely direction of product development
• Provide training, support, and resources for engineering teams
• Provide the engineering team with details of any code changes required to support other cloud-based PaaS products
• Provide support to IT manager for device procurement for engineering teams
• Provide QA teams with additional tooling/support as may be required
• Support the engineering team with workstation set up issues
• Participate in product scrums as required
• Work with the engineering team on code reviews
• Ensure Vendor dependencies are recorded/scoped
• Fixing support escalation issues
• Building software / scripts to automate and in general help engineering, operations and support teams perform their duties.
• Participate in post-incident reviews
• Improve the on-call process; reduce team burden while improving issue response times
• Participate in knowledge transfer sessions
• for the wider team to self serve
• Capture, analyse and update metrics (SLI, SLO, SLA)
• Create monitoring to improve availability and detect anomalies.

Tech Stack

• Cloud
• Docker
• Kubernetes

Benefits

• We Are a Home-First Team: LineTen is committed to our home-first policy, which means that we honour remote working first, and offer office space in London, England and Porto, Portugal.
• We Believe in Having Fun: Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons.
• We Want You to Take a Break: We believe it is the quality of work that matters, not the hours spent “on the clock”. We offer flexible working hours and unlimited vacation.