Identify and resolve mechanical and electrical issues using designated diagnostic tools and equipment.
Conduct thorough on vehicle inspections and diagnostic tests to identify issues.
Perform necessary repairs on mechanical, electrical, hydraulic, and high-voltage systems.
Perform regular maintenance services and regulatory inspections inline with the operators ops licence requirements.
Analyze complex technical problems and develop effective solutions in real-time.
Communicate effectively with customers & key stakeholders to understand their concerns and provide updates on repair progress.
Support the local operator and service partners as the subject matter expert for the eVersum e-Shuttle.
Respond promptly & in accordance with the service level agreement to service escalations from customers or dispatchers.
Perform on-site repairs or maintenance at the operators depot or agreed service location.
Identify opportunities for enhancing vehicle performance, efficiency, and safety.
Collaborate with Engineering Teams to provide invaluable feedback for future vehicle programs/projects.
Maintain detailed records of all services performed and track the use of & replenishment of spare parts & consumables.
Adhere to all safety protocols and guidelines to ensure a safe working environment.

Several years of experience in automotive repair, particularly with commercial vehicles.
NVQ Level 3, national diploma or equivelant.
High Voltage training.
Electrical and Mechanical experience ideally in the bus industry.
EV (Electric Vehicle) HV (High Voltage) experience preferred.
Proficiency with diagnostic tools and repair equipment.
Strong problem-solving abilities.
Physical stamina to perform demanding tasks and work in various environments.

Field Service Technician

About this role