Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
Queries can be of a technical & non-technical nature.
Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
Explain and guide customers through product features and functionalities.
Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Candidates with international customer support experience in voice, email and chat.
Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
Stay focused on the quality by ensuring consistency and adherence to high standards.
Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Candidate must have their own computer with Windows 8.1 or above.
Mandatory hi-speed broadband connection.
UPS/power backup solution if possible.
Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
Proficient with English and have good written & verbal communication skills.
Flexibility & availability for rotational shifts and week offs to cover hours of operations.
Must possess logical, reasoning, and problem-solving skills.

Trainee Technical Support Representative – Contract

Key skills