About this role
Role Overview
- Lead support function
- Run and hire support reps
- Solve complex issues for students and instructors
- Build systems and develop automation for scaling
- Improve standard operating procedures
Requirements
- 3–5 years in customer support, operations, or business operations roles
- Experience managing team members
- High ownership mindset
- Excellent taste and judgment
- Fast, tech-forward learner
Benefits
- Strong benefits
- Equity