Partner with business teams to gather, analyze, and document business and functional requirements
Act as a liaison between stakeholders, Salesforce developers, and technical architects to ensure alignment
Own and refine user stories, acceptance criteria, and business process flows using tools such as Jira and Confluence
Write clear, structured user stories following the format: “As a [role], I want to [action], so that I can [outcome].”
Facilitate requirement reviews and acceptance with business users
Create, manage, and prioritize the product backlog, ensuring it reflects the product vision and evolving business needs
Collaborate with cross-functional teams (analysts, developers, QA) to deliver high-quality solutions on time and within budget
Provide hands-on Salesforce configuration support and testing; support UAT planning and execution
Lead RUN activities for Service Cloud, Sales Cloud, and Media Cloud, ensuring tickets are properly managed, refined, and allocated
Work closely with offshore teams (primarily India), ensuring effective communication, priority alignment, and high-quality delivery
Drive continuous improvement initiatives and propose enhancements aligned with business goals
Maintain strong knowledge of Salesforce Media Cloud, Salesforce Industries (Vlocity), and relevant declarative capabilities
Support data quality initiatives and create reports/dashboards that meet stakeholder needs
Stay up to date on Salesforce releases and recommend relevant improvements

5+ years of experience as a Salesforce Business Analyst, Functional Consultant, or Product Owner
Strong understanding of the Salesforce platform, particularly Sales, Service Cloud, Vlocity (Salesforce industries) and declarative configuration
Demonstrated experience translating complex business requirements into scalable Salesforce solutions
Salesforce Administrator and App Builder certifications
Excellent communication, documentation, and stakeholder-management skills
Experience working with agile methodologies
Proven experience working with offshore teams (preferably India), with strong coordination and prioritization abilities.

B2B cooperation
Remote working model
Benefits such as medical care and sports card
Co-financing trainings, certification exams and post-graduate studies
Ability to work in an international consulting company on ambitious projects
Individual approach and development opportunities (ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration)
Excellent working atmosphere, integration events

Salesforce Product Owner

Key skills