About this role

Work as an active member of the HPE account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff
Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
Maintain the Linux system availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

Bachelor’s degree in Computer Science, Engineering, or related area of study OR equivalent work experience
3+ years’ HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, etc.) preferred
Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed

Federal HPC Linux System Administrator, Clearance required TS/SCI with Poly

Key skills