Our Service Desk Analyst’s are the first point of contact for our clients.
You’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
This position is an after hours position.
Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
Self-starters who are motivated to kick-start their careers in technology
Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
Customer-centric superstars — we pride ourselves on delivering our best work to our customers
Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
Due to client clearance requirements full New Zealand working rights are required.

Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts
Flexibility in working arrangements
hybrid working model including WFH!
Continuous career development and progression

Service Desk Analyst – After Hours

Key skills