Key skills
GoSalesforceCommunicationCustomer SuccessSales
About this role
Role Overview
- Support the end-to-end enablement strategy for In-Store line of business.
- Equip post-sales teams with messaging, training, resources, and processes to drive performance.
- Partner with Customer Success, Product Marketing, Systems, and Strategy & Operations to identify skill gaps.
- Develop onboarding materials and reinforce product knowledge.
- Drive adoption of best practices across the team.
- Gather insights from the field and identify messaging or process friction points.
- Turn insights into clear training, documentation, and playbooks.
Requirements
- 2–4+ years of experience in sales enablement, sales operations, customer success, or a related go-to-market support function.
- Experience working with sales systems such as Salesforce, Gong, Outreach, or related workflow tools.
- Ability to translate system requirements and feedback into clear documentation, processes, and training content.
- Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
- Strong project coordination skills with the ability to handle multiple workstreams simultaneously.
- Excellent written and verbal communication skills, especially in explaining systems, processes, or technical concepts.
- A detail-oriented, process-driven mindset with a passion for scalable workflow design.
- Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program