Monitor and respond to support tickets according to SLAs.
Investigate issues on Magento 2 (Adobe Commerce) platforms and provide clear root cause analysis.
Implement hotfixes or minor patches when necessary.
Escalate complex issues to the build/development team with well-documented findings.
Collaborate with global Run Team members to ensure smooth 24/5 coverage.
Maintain proper documentation of incident handling and fixes.
Follow best practices in code quality, testing, and deployment for hotfixes.

Minimum 5 years’ experience working with Magento (Magento 2.x required, Adobe Commerce experience preferred).
Strong PHP, MySQL, and JavaScript skills.
Experience with debugging, log analysis, and issue resolution in production environments.
Familiarity with Git, Jira (or similar ticketing systems), and common DevOps workflows.
Magento certification(s) preferred but not mandatory.
Experience in incident management and working within SLA-driven environments is an advantage.
Good written and verbal English communication skills.
Ability to work independently during night shifts, while being a strong team player in handovers and escalations.

Nice to Have

Knowledge of Adobe Commerce Cloud and integrations (payment gateways, APIs, etc.).
Experience with Docker/Warden, AWS, or other cloud environments.
Prior experience in a Managed Services or global support team.

Magento Developer – Adobe Commerce

Key skills