Provide friendly on-site and remote support for our clients using Sage ERP accounting software.
Investigate and resolve Sage ERP user application questions and issues.
Assist in the sales support cycle, training, planning and consulting of new installations, implementations and upgrades.
Provide on-site, and remote support to users of Sage ERP software applications.
Research source of errors, resolve problems and recommend program changes.
Answer client inquiries in regard to specific software such as Sage ERP, database, printing and operating systems.
Help in teaching procedures and answer all client requests for information.
Correction of client technical problems including those that may impact data files on client systems.
Manage new installations of Sage ERP application and peripheral software at client site.
Test for compatibility and proper function of applications including Sage authorized third party software products (Crystal Reports and Sage Intelligence).
Plan, manage and execute software installations and upgrades.
Migrate client data from other accounting systems.
Effectively present information and respond to questions from groups of managers, clients, customers and the public.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in written and verbal form and deal with abstract and concrete variables.
Assist in the design or creation of on-going data imports and exports of data.
Create custom reports using programming language or reporting tools, such as Crystal Reports, Excel and SQL Queries.
Assist sales staff with product demonstrations to potential customers.
Must be able to assess prospect’s business needs and show how software will work / solve issues.
Always be on the lookout for prospective sales opportunities when working with clients. Recommend new / additional products and pursue the sales opportunity or refer to sales staff.
Requirements
Minimum 7 (recent) years’ experience implementation & integration support of Sage ERP