Senior Sage 100 Consultant – Manager

Role Overview

• Provide friendly on-site and remote support for our clients using Sage ERP accounting software.
• Investigate and resolve Sage ERP user application questions and issues.
• Assist in the sales support cycle, training, planning and consulting of new installations, implementations and upgrades.
• Provide on-site, and remote support to users of Sage ERP software applications.
• Research source of errors, resolve problems and recommend program changes.
• Answer client inquiries in regard to specific software such as Sage ERP, database, printing and operating systems.
• Help in teaching procedures and answer all client requests for information.
• Correction of client technical problems including those that may impact data files on client systems.
• Manage new installations of Sage ERP application and peripheral software at client site.
• Test for compatibility and proper function of applications including Sage authorized third party software products (Crystal Reports and Sage Intelligence).
• Plan, manage and execute software installations and upgrades.
• Migrate client data from other accounting systems.
• Effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in written and verbal form and deal with abstract and concrete variables.
• Assist in the design or creation of on-going data imports and exports of data.
• Create custom reports using programming language or reporting tools, such as Crystal Reports, Excel and SQL Queries.
• Assist sales staff with product demonstrations to potential customers.
• Must be able to assess prospect’s business needs and show how software will work / solve issues.
• Always be on the lookout for prospective sales opportunities when working with clients. Recommend new / additional products and pursue the sales opportunity or refer to sales staff.

Requirements

• Minimum 7 (recent) years’ experience implementation & integration support of Sage ERP
• Bachelor’s Degree Required (MBA or CPA preferred)
• Sage Certification(s) highly preferred
• Ability to travel up to 30%

Tech Stack

• ERP
• SQL

Benefits

• annual bonus
• medical, dental, and vision care
• disability and life insurance
• generous Paid Time Off
• retirement plans
• Paid Care Leave