Research Cloud Services Lead Engineer

Role Overview

• As a Research Cloud Services Lead Engineer, you will play a pivotal role in supporting and leading day-to-day running and development of the university’s Research cloud-based services.
• You will utilise your expertise in DevOps practices and Microsoft Azure technologies to lead the design and deployment of Research based services into the Cloud.
• Role includes proactive management and maintenance of these services and appropriate response to operational incidents and service requests.
• You will look for opportunities to continually improve services, standards, and processes.
• You will support the Research Cloud Services Manager with regards to the delivery of new services into the Cloud.

Requirements

• Experience of designing, deploying and maintaining Azure based services, ideally via Azure DevOps (E)
• Proven ability to write technical documentation (High/Low Level Designs, Runbooks, How to Guides) (E)
• Experience of supporting, maintaining, and developing Windows & Linux OS environments & applications within Azure (i.e. WAMP/LAMP) (E)
• Experience of maintaining and developing cloud-based solutions adhering to OWASP developer best practices** (E) **
• Experience of the following languages/middleware (Asp.Net, Python, PHP, Apache)** (E) **
• Experience** of managing SQL (Azure DB, Managed SQL, MS SQL & MySQL) databases (E)**
• Experience of designing and building solutions to meet customer requirements (E)
• Experience of supporting 3rd party applications and maintaining appropriate lifecycle management (E)
• Excellent troubleshooting skills and knowledge of problem resolution methodologies (E)
• Experience of working with ITIL based Service processes and functions including Service Desk and Service Process Managers (E)
• Experience of working with enterprise scale applications, infrastructure, and software (E)
• Knowledge of IT Security protocols, processes, policies, and standards (E)
• Experience of managing small projects (E)
• Willingness to update professional knowledge and a commitment to continuous improvement (E)
• Ability to identify and manage priorities (E)
• Excellent written and oral communication skills (E)
• Excellent relationship and interpersonal skills (E)
• Demonstrated flexibility and positive attitude towards the support of technical services in a fast-paced environment with inherent risks and several stakeholders with differing views of success (E)
• Experience with Microsoft EntraID and associated components such as Group Policy & DNS (D)
• Experience in operational IT planning and execution (D)
• Experience and knowledge of supporting technical solutions in a complex, multi-stakeholder environment (D)
• Good knowledge of industry technical standards (D)
• Experience working in an Agile environment to deliver service improvement (D)
• Good knowledge of PowerShell scripting, JSON and ARM templating. (D)
• Experience of supporting University faculties & schools in all aspects of IT support (D)
• AZ 104 Certified (D)
• AZ 204/400 Certified** (D)**
• ITIL v3/4 Qualification (Foundation Minimum) (D)
• Education to degree standard and/or equivalent qualifications/experience (D)

Tech Stack

• Apache
• ASP.NET
• Azure
• Cloud
• DNS
• LAMP
• Linux
• MySQL
• PHP
• Python
• SQL

Benefits

• We are an inclusive and welcoming employer that encourages a wide range of applicants.
• We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
• Hybrid Working
• Minimum of 5 days per month in the office
• 10% Performance related bonus
• 30 Days holiday and maximum of 8 public holidays (pro-rata)
• Sick pay
• 4 Discretionary Christmas Closure Days
• Contributory pension scheme
• Life Assurance cover
• Service time
• 3 Volunteer days per year
• Free onsite parking & Bike racks
• Annual leave purchase scheme
• up to a maximum of 10 days (subject to national minimum wage requirements)
• Student Discount (access to Totum, Unidays & Student Beans)
• CycleScheme
• TechScheme
• Opportunities for formal training and professional certification
• Free access to Linkedin Learning
• Free access to Future Learn short courses
• Potential for internal promotion and advancement