Customer Onboarding Consultant

Role Overview

• We are seeking a highly motivated and results-driven Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others.
• They will use their skills in process management to efficiently and accurately onboard clients into EPIC and ensure all customers have an excellent onboarding experience.
• The Onboarding Consultant will have a focus on UK regulations and services.
• Ensure that onboarding is completed within agreed timeframes and to a high level of accuracy to maximise recognisable revenue
• Develop a standard process for onboarding customers into EPIC
• Continually improve the onboarding processes and identifying opportunities to make the process more efficient
• Review contracts to ensure the scope of work agreed to is being met
• Work alongside Account Managers to develop and maintain strong relationships with clients
• Effectively communicate data requirements to clients to ensure we receive the best quality data possible
• Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
• Utilise EPIC to analyse weights data and complete late submissions
• Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process
• Communicate effectively with the Admin team against data progress for registrations
• Once onboarded provide the Account Manager with a thorough data handover and ensure methodologies are provided
• Support in the sales process as required

Requirements

• Ideally at least one year of experience within a data management role and a strong understanding of EPIC processes
• Excellent planning and organisational skills
• Ability to communicate effectively
• Analytical and goal orientated mindset
• Self motivated
• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.
• Previous operational data experience

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP)
• up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives