Claims Processing: Book, close, and transmit repair orders using Reynolds & Reynolds software.
Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
Knowledge Maintenance: Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
Participate in manufacturer webinars and internal reviews.
Documentation and Reporting: Reconciling Warranty Receivables Schedules using provided Accounting tools.
Accurately document all claim activities in the management system.
Provide regular claim status reports and review trends with the management team.

2+ years of Mercedes-Benz Warranty Administration experience required
Strong problem-solving skills with the ability to "Think outside the box" when necessary.
Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
Experience navigating Service and Warranty functions within NetStar and EVA.
Reynolds and Reynolds Ignite experience is a plus.
Strong understanding of automotive technology and diagnostics.
Exceptional verbal and written communication abilities.
Proficiency in Microsoft Office and claims management software.
Excellent organizational skills and attention to detail.

Warranty Claims Administrator

Key skills