Partner with our customers by listening to their needs and providing the best solutions
you’re the expert!
Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.
Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.
Successfully build rapport with the customers and be able to anticipate their needs
Identify opportunities to cross-sell additional products or services to existing customers.
Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.
Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.
Proactively follow up with customers via SMS and/or email.
Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.
Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
Make independent and insightful decisions while keeping the customer and company needs in mind.
Engage with team members through weekly development sessions, training, and support interactions that help build each other.

At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry
Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas. You prioritize converting customer requests and driving revenue while delivering an exceptional customer experience.
English proficiency
Have a collaborative attitude to share techniques and success with the team
Prospecting and Pipeline Management experience

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

Customer Experience, Sales Specialist

Key skills