Maintain expertise in delivery tools, methods, and practices to ensure consistent project success.
Present and implement Ciena Services’ value proposition tailored to customer priorities.
Develop delivery-focused resources and methodologies that enhance Professional Services practices.
Manage project resources with full P&L accountability, ensuring financial objectives are met.
Align service delivery with Ciena’s annual Professional Services goals and metrics.
Foster collaboration across Ciena’s cross-functional teams to achieve project milestones.
Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust.

Bachelor’s degree in a relevant field
PMP certification preferred; required within one year of hire.
Minimum of 10 years of operational experience in telecommunications or related industries.
At least 7 years in a Professional Services leadership role managing medium to large-scale projects
2+ years’ experience leading field deployment teams in the execution of projects, preferably in the telecommunications space
Experience with large systems providers or integrators is highly valued.
Demonstrated ability to articulate and discuss product functionality with diverse audiences.
Strong verbal presentation, written communication, and time management skills.

Field Service Project Manager

Key skills