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Engineering Manager – Core Voice Platform at Vonage | JobVerse
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Engineering Manager – Core Voice Platform
Vonage
Remote
Website
LinkedIn
Engineering Manager – Core Voice Platform
Pennsylvania, United States of America
Full Time
3 weeks ago
$118,320 - $155,295 USD
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Key skills
AWS
Cloud
About this role
Role Overview
Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
Manage daily operations, including incident response and on-call coordination.
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Analyze SIP signaling and call flows to identify issues and implement fixes.
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
Ensure all systems align with cloud and enterprise security best practices.
Requirements
7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams).
4+ years of experience managing engineering teams.
Knowledge of SIP stack, call flows, and voice troubleshooting.
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
Proven background in on-call operations and incident management.
Solid understanding of AWS cloud platform.
Familiarity with voice security practices and compliance frameworks.
Tech Stack
AWS
Cloud
Benefits
Company Bonus
Medical, Dental, and Vision Coverage Options
401(k) Savings Plan
Company-Paid Basic Life and AD&D Insurance
Maternity/Parental Leave
Health Savings Account (HSA)
Voluntary Supplemental Insurance
Lifestyle Benefits
Volunteer Time Off (VTO)
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