Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement.
Work proactively to ensure that clients fully understand and gain value from our product.
Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify’s products and services.
Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience.
Regularly review client performance, provide insights, and suggest improvements.
Support the development of best practices and contribute to process improvements in customer success.
Organize client meetings, performance reviews, and on-site visits to strengthen relationships.
Work closely with Business Development to identify expansion opportunities and support renewal discussions.
Meet clients in person and represent Giftify at industry events in UK and Europe.

At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector.
Strong ability to understand client needs, solve problems, and drive long-term value.
Excellent time management and ability to handle multiple accounts.
Strong communication English (professional level), and preferably another European language.
Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights.
Ability to negotiate and handle complex client interactions diplomatically.
Experience working with cross-functional teams to support customer success.
Willingness to travel within UK and across Europe as needed.

Customer Success Manager – UK

Key skills