Key skills
CloudMicroservicesAgileScrumCI/CDCommunicationPresentation Skills
About this role
Role Overview
- Ensure successful technical customer on-boarding by aiding customers in overcoming technical blockers, within product capabilities.
- Work in close cooperation with Tech Support Engineers and customers to analyze problems and to deliver solutions.
- Assist Tech Support Engineers in creating product documentation, demos, and other support resources.
- Assist with the development and maintenance of customer setup automation.
- Own the technical relationship with a portfolio of accounts, and partner with the other members of the account team to define and execute account strategy.
- Advocate for customers with Support, Product, Engineering, and other groups.
- Participate in first-level 24/7/365 on-call team for resolving incidents and providing root cause analysis to customers.
- Continuously get acquainted and remain updated of the product inner workings: architecture, components, API, features, documentation.
Requirements
- Professional experience as Cloud Solutions Engineer, or experience in DevOps / Software Engineering / Technical Support.
- Experience with agile processes (scrum or others).
- Some experience with IT Audit and Compliance process and tools.
- Demonstrably superb communication and presentation skills.
- Proficient written and verbal English language skills.
- Good understanding of CI/CD tools and principles.
- Familiarity with cloud native design patterns, microservices, and modern web scale architectures.
- Ongoing interest in new technologies and techniques that can improve our products.
- Willingness to learn and a growth mindset may substitute for specific qualifications above.
Tech Stack
- Cloud
- Microservices
Benefits
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.