Owns product end to end for complex or cross-platform solutions
Identifies target customer(s) for existing or future products
Partners with business, internal/external team members and Leadership
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities
Demonstrates rapid hypothesis testing methodologies and experiments
Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis
Communicates, influences, and sells ideas to senior leadership
Drives specific ad hoc analysis and presents information to executive level management on request
Works with external third parties to assess partnerships and licensing opportunities
Dedicates time to customers actively meeting with them to build deeper emotional intelligence
Creates an environment and culture where the team is immersed in customer-first mentality
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap

Bachelor's Degree
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
Experience integrating AI into Service features to enhance functionality and user experience
Deep understanding of the Web and App ecosystem
Proven track record to effectively and efficiently communicate with Leadership
Agile
Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies
Technical Writing Strong requirements elicitation
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data

Senior Product Manager, Digital – App/Web

Key skills