Customer Service Incident Coordinator, German & Additional Language Speaker

Role Overview

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
• Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Manage customer and client expectations
• Act as point of contact for customer, client and internal experts
• Communicate clearly to customer the services and support offered
• Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
• Maintains current knowledge of all new laws and regulations pertaining to breach and identity theft

Requirements

• Must be fluent in German, Additional Language and English (Written and Verbal)
• Additional language can include Arabic, Swedish, Croatian, Greek, Dutch & French
• Experience in Customer Service

Benefits

• Annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart