Customer Service Coordinator

Role Overview

• Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.
• Manage incoming customer inquiries through various channels, including phone, email, and chat.
• Assist in resolving customer issues and complaints in a timely and effective manner.
• Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Prepare and analyze reports related to customer service operations and performance metrics.
• Identify trends in customer feedback and collaborate with the team to implement improvements.
• Train and mentor new customer service team members as needed.
• Stay updated on product knowledge and industry trends to better assist customers.

Requirements

• Previous experience in a customer service or coordination role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle customer inquiries and issues with empathy and professionalism.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently and collaboratively in a remote environment.
• Fluency in Arabic and English.