Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering).
Drive alignment, set goals, and motivate cross-functional partners across the company.
Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability.
Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations.
Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub.
Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale.
Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM.
Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences.
Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance.
Guide new product ideas from initial concept through launch, iteration, and adoption.

Experience launching products successfully to customers, with demonstrated, landed impact.
A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs.
Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI).
Experience partnering closely with design and engineering teams on a regular basis.
Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design.
Strong instincts for platform thinking, structured data, and reusable frameworks.
A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines.
Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences.
A strong drive to deeply understand customer needs and solve real problems.
Comfort making decisions, testing assumptions, and iterating without perfect information.
Demonstrated ability to adapt in a fast-paced, innovative environment.
Understanding of the competitive software landscape.

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles.
In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
Some roles may also be eligible for overtime pay.
Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
Explore the benefits and perks HubSpot offers to help employees grow better.

Product Manager, Voice Intelligence

Key skills