Start your day from home, head to customer sites, and manage jobs through our field service system.
Meet the customer, understand the issue, and keep them updated as you resolve the problem.
Use a Windows laptop to review system logs, run checks, and record your work.
Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
Test the equipment and clearly document what you’ve done before leaving.
Use quieter time for structured learning and training modules.
You’ll work to agreed service levels (SLAs) that help keep customer sites running.
Most work is planned maintenance and scheduled visits.
When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
Our aim is always a first-time fix and minimal disruption for the customer.
Structured onboarding and shadowing.
Product training and access to learning modules/Academy development.
Ongoing support from schedulers, technical support, and field leadership.

Full UK driving licence.
Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
Comfortable using a Windows laptop and learning new software.
Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
A professional, customer-friendly approach — you represent GLORY on site.
Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
Company vehicle that is available for private use
Tools and parts support
Competitive company pension scheme
Ongoing training and development
Private medical insurance for all employees (enhanced membership can be purchased for other family members)
Dental insurance for all employees
Life assurance
Income protection scheme
Employee assistance programme
Employee Wellbeing events and Mental Health First Aiders
Employee My Benefits portal offering extensive retail discount

Entry Level Field Service Engineer

Key skills