Senior Systems Administrator

Role Overview

• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
• Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
• Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
• Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues.
• Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
• Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
• Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
• Implement support tools and automation required to deliver on SLAs.
• Participate in shared 24x7 weekly on-call schedules.
• Complete other duties as assigned.

Requirements

• Service-oriented, collaborative approach to client and teammate relationships.
• Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
• Must be detail-oriented; provide consistent and timely follow-through and documentation.
• Exemplary customer service skills, preferably with experience supporting external clients.
• Ability to work under deadline and on schedule and to plan work so that it is completed on time.
• Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
• Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance.
• Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP).
• Experience with virtualization technologies (VMware, Hyper-V).
• Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls).
• Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools.
• Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work.
• Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable.
• Excellent problem-solving and analytical skills.
• Strong communication skills for both technical and non-technical audiences.
• Ability to work independently and manage priorities in a remote environment.

Tech Stack

• AWS
• Azure
• Cloud
• DNS
• Firewalls
• ITSM
• Switching
• TCP/IP
• VMware