Collaborate with business stakeholders to gather and document requirements for SaaS solutions
Analyze business processes and identify opportunities for improvement through technology solutions
Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning
Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems
Work with the teams as assigned to ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirements
Conduct market research to identify the best SaaS solutions that meet the company's needs
Develop and maintain documentation for business processes, requirements, and SaaS solutions
Provide training and support to end-users on SaaS applications
Monitor the performance of SaaS solutions and recommend enhancements as needed
Stay up to date with the latest industry trends and technologies to ensure that we remain competitive

Bachelor's degree in Business Administration, Information Technology, or a related field
5+ years of experience in Information Technology, preferably in SaaS solutions
Experience in nonprofit, healthcare or human services environments is preferred
Proven experience as a Business Analyst, preferably with a focus on SaaS solutions
Strong knowledge of SaaS platforms and business analysis methodologies
Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred
Experience in system administration within SaaS environments
Understanding of Single Sign-On (SSO) concepts and implementations
Knowledge of REST APIs and system integrations
Understanding of accessibility and data privacy principles
Excellent communication and interpersonal skills
Ability to work effectively with both technical and non-technical stakeholders
Strong problem-solving and analytical skills

IT Business Analyst – SaaS Solutions

Key skills