Key skills
AWSAzureCloudGoogle Cloud PlatformSDLCGCPGoogle CloudSaaSAgileCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Lead, grow, and mentor a team of Delivery Excellence Managers
- Establish prescriptive delivery playbooks, templates, and operating standards
- Own end‑to‑end delivery governance across your team’s accounts
- Set and report on portfolio‑level KPIs and drive continuous improvement
- Partner with various teams to ensure a seamless customer journey
- Engage with executive sponsors and customer program leads
- Systematize feedback loops from field to product
- Raise the delivery bar by improving processes and tooling
Requirements
- 6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS; 2+ years leading/managing delivery or customer success/PS teams
- Strong understanding of SDLC and modern delivery practices (Agile/DevOps)
- Proven record of building playbooks, standardizing processes, and running delivery at scale
- Executive presence and clear communication; comfortable leading escalations, aligning cross‑functional stakeholders
- Analytical, systems-thinking mindset; adept at diagnosing deployment blockers
- Cloud fluency (AWS, Azure, or GCP) and one certification (or willingness to obtain within 90 days) is a plus
Tech Stack
- AWS
- Azure
- Cloud
- Google Cloud Platform
- SDLC
Benefits
- Competitive compensation
- Medical, Vision, and Dental coverage
- Generous time-off policy
- Opportunity to contribute to your 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Regular events for company culture
- Healthy lunches daily