Senior Business Analyst

Role Overview

• Gather and document requirements: Meet with end users and stakeholders to capture detailed business needs and translate them into user stories with clear acceptance criteria.
• Consultative solutioning & dependency mapping: Partner with cross-functional stakeholders to shape solutions (not just capture requirements), identify upstream/downstream impacts and gaps, and recommend process/UI changes that standardize data capture to support reporting, automation, and AI.
• Write actionable user stories: Create well-structured user stories that provide developers with sufficient detail to implement solutions effectively.
• Support testing efforts: Partner with QA and testers to ensure acceptance criteria are clear, test cases are documented, and issues are tracked and triaged.
• Document processes and workflows: Create and maintain up-to-date process documentation, including standard operating procedures, flow diagrams, and technical specifications.
• Develop user enablement materials: (e.g., job aids, quick reference guides, FAQs) To support adoption of new or updated processes/systems.
• Manage project requirements: Track and prioritize requirements across Salesforce, MuleSoft, and AI initiatives to ensure alignment with business objectives.
• Facilitate Agile ceremonies: Participate in sprint planning, grooming sessions, standups, and retrospectives to drive team alignment and delivery.
• Leverage AI tools for productivity: Utilize generative AI tools to efficiently generate user stories, test cases, documentation, and analysis.
• Collaborate cross-functionally: Serve as the bridge between business users, developers, IT leadership, and external stakeholders — translating business needs into clear, executable plans.
• Continuously improve: Identify opportunities to improve documentation processes, requirements quality, and team efficiency through best practices and innovation.

Requirements

• 3+ years in a Business Analyst role with demonstrated experience writing user stories.
• Agile methodology: Direct experience working in an Agile/Scrum environment with hands-on involvement in sprint cycles.
• Requirements documentation: Strong track record of gathering, analyzing, and documenting business requirements.
• Agile tools proficiency: Experience creating and managing user stories, backlogs, and workflows in tools like Jira or similar platforms.
• Bachelors level degree is preferred, but not required.

Benefits

• Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.