Casino Manager

Role Overview

• Management of the casino portfolio
• Running tests, obtaining results, and performing detailed analysis on the success and impact of product improvements
• Ensuring compliance alignment of the casino catalog for the UK, IOM, and Estonian licenses
• Ensuring games configuration (bet limits, bonus contributions, thumbnails, etc.) and that all game-related regulations and requirements are met
• Addressing product-related questions and issues in a timely and professional manner
• Working closely with developers, CRM, and tech teams based on feedback received from partners
• Working closely with Customer Support and handling Customer Service escalations
• Collaborating with managers across the company to define and manage gaming platforms and product features
• Handling ad-hoc requests and taking full ownership of tasks
• Undertaking other reasonable duties as established by the department
• Monitoring game performance across markets and platforms, identifying underperforming titles and optimisation opportunities
• Managing relationships with game providers, including releases, issue resolution, and asset delivery
• Ensuring accurate and appealing game display across front-end placements, categories, and recommendation areas
• Reviewing and validating game assets (thumbnails, descriptions, tags) prior to publishing
• Supporting marketing and CRM with game-related campaigns, promotional setups, bonus features, and new releases
• Tracking KPIs related to game performance, player engagement, and revenue contribution
• Participating in planning and discussions for new platform features, providing insights based on data and user behaviour
• Assisting in QA for new games, new features, and platform updates
• Managing error logs, identifying recurring issues, and escalating to engineering or providers where needed
• Ensuring proper tagging, categorisation, and metadata consistency across all regions and licenses
• Conducting regular audits of the casino catalog, configurations, and compliance status
• Supporting internal teams during major releases, content migrations, and provider transitions

Requirements

• Hands-on experience in troubleshooting
• Proven track record within the online casino industry (highly beneficial)
• Strong analytical and problem-solving skills; data-driven and detail-oriented
• Solid understanding of Slots, Live Casino, Instant Games, Bingo, and other gaming ecosystems
• Excellent written and verbal communication skills for cross-team collaboration
• Ability to analyze market trends and customer preferences
• Comfortable working in a dynamic, fast-paced, high-growth environment
• Proactive, organised, capable of multitasking and taking initiative
• API integration knowledge is highly preferable

Benefits

• Flexible working hours
• Competitive compensation
• 28 paid days off per year
• 3 paid sick days a year without medical certificate
• Seniority leave
• Birthday Day off
• Real career opportunities and professional growth
• The great team across the world