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Casino Manager
Torrero
Website
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Casino Manager
Tallinn, Harjumaa, Estonia
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
CRM
Communication
Collaboration
About this role
Role Overview
Management of the casino portfolio
Running tests, obtaining results, and performing detailed analysis on the success and impact of product improvements
Ensuring compliance alignment of the casino catalog for the UK, IOM, and Estonian licenses
Ensuring games configuration (bet limits, bonus contributions, thumbnails, etc.) and that all game-related regulations and requirements are met
Addressing product-related questions and issues in a timely and professional manner
Working closely with developers, CRM, and tech teams based on feedback received from partners
Working closely with Customer Support and handling Customer Service escalations
Collaborating with managers across the company to define and manage gaming platforms and product features
Handling ad-hoc requests and taking full ownership of tasks
Undertaking other reasonable duties as established by the department
Monitoring game performance across markets and platforms, identifying underperforming titles and optimisation opportunities
Managing relationships with game providers, including releases, issue resolution, and asset delivery
Ensuring accurate and appealing game display across front-end placements, categories, and recommendation areas
Reviewing and validating game assets (thumbnails, descriptions, tags) prior to publishing
Supporting marketing and CRM with game-related campaigns, promotional setups, bonus features, and new releases
Tracking KPIs related to game performance, player engagement, and revenue contribution
Participating in planning and discussions for new platform features, providing insights based on data and user behaviour
Assisting in QA for new games, new features, and platform updates
Managing error logs, identifying recurring issues, and escalating to engineering or providers where needed
Ensuring proper tagging, categorisation, and metadata consistency across all regions and licenses
Conducting regular audits of the casino catalog, configurations, and compliance status
Supporting internal teams during major releases, content migrations, and provider transitions
Requirements
Hands-on experience in troubleshooting
Proven track record within the online casino industry (highly beneficial)
Strong analytical and problem-solving skills; data-driven and detail-oriented
Solid understanding of Slots, Live Casino, Instant Games, Bingo, and other gaming ecosystems
Excellent written and verbal communication skills for cross-team collaboration
Ability to analyze market trends and customer preferences
Comfortable working in a dynamic, fast-paced, high-growth environment
Proactive, organised, capable of multitasking and taking initiative
API integration knowledge is highly preferable
Benefits
Flexible working hours
Competitive compensation
28 paid days off per year
3 paid sick days a year without medical certificate
Seniority leave
Birthday Day off
Real career opportunities and professional growth
The great team across the world
Apply Now
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Casino Manager at Torrero | JobVerse