Collaborate with technology teams to optimise and improve IT service management processes
Development, implementation and maintenance of IT service processes, activities, delivery, and staff
Communication of all process changes and improvements to relevant stakeholders
Development of KPIs and analysis of data to enhance effectiveness of delivery processes
Provision of training and education to IT staff and stakeholders on IT service management processes
Identification and management of risk and control issues pertaining to the Technology Standards and processes

Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners
Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
Experience integrating CMDB with ITAM/SAM/HAM
Experience in Change, Vulnerability, Identity and Access Management (IAM)
Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment

CMDB Product Manager

Key skills