ServiceNow Architect – Lead Developer

Role Overview

• Platform Architecture Design: Design and maintain the overall architecture of the ServiceNow platform, ensuring scalability, reliability, and alignment with business objectives.
• Solution Development and Customization: Oversee the development of custom applications, modules, and workflows on ServiceNow. Ensure solutions are built according to best practices and meet organizational needs.
• Technical Leadership: Lead technical teams, mentor developers, and set coding standards. Provide guidance on complex technical issues and serve as the escalation point for technical challenges.
• Governance and Compliance: Establish and enforce governance policies for ServiceNow usage, security, and data management. Ensure compliance with regulatory and organizational standards.
• Integration Management: Architect and oversee integrations between ServiceNow and other enterprise systems (e.g., Workday, Salesforce). Ensure seamless data flow and interoperability.
• Performance Optimization: Monitor platform performance and proactively address bottlenecks or issues. Recommend and implement optimizations to improve user experience and system efficiency.
• Stakeholder Engagement: Collaborate with business stakeholders, product managers, and other IT/Business teams to review requirements, present technical solutions, and align platform capabilities with strategic goals.
• Change and Release Management: Oversee change management processes for ServiceNow deployments, including code reviews, testing, and release planning to minimize disruptions and ensure quality.
• Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for architecture, configurations, and customizations. Promote knowledge sharing within the team and across the organization.
• Continuous Improvement: Stay updated with ServiceNow platform updates, new features, and industry trends. Proactively recommend enhancements and drive continuous improvement initiatives. Collaborate effectively with technical and non-technical stakeholders to analyze, debug, and resolve any issues.

Requirements

• 10 – 12 years of hands-on experience in design, development, and delivery of Servicenow solutions in global environments.
• Good understanding of software development lifecycle (SDLC) and Software Testing in an Agile/Scrum framework.
• Strong analytical thinking, interpersonal, oral, and written communication skills with the ability to work with technology stakeholders at various levels and including global teams.
• Extensive experience with ServiceNow architecture, development, and administration.
• Hands-on experience in ITSM, ITOM, HRSD, Custom Applications, and other ServiceNow modules.
• Respective certifications will be an added value.
• Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript).
• Excellent communication and stakeholder management skills.
• Experience with enterprise integrations and cloud technologies.
• Ability to lead and mentor technical teams.
• Knowledge of AI and machine learning concepts, with hands-on experience implementing AI-driven solutions within ServiceNow.
• Familiarity with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, and Natural Language Understanding (NLU).
• Skill in integrating third-party AI platforms and tools with ServiceNow to enhance automation and decision-making.
• Ability to leverage AI to optimize workflows, improve incident management, and enhance user experience.
• A solid understanding of essential AI concepts, including supervised and unsupervised learning, natural language processing, and LLMs.

Tech Stack

• Cloud
• ITSM
• JavaScript
• SDLC
• ServiceNow

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.