Platform Architecture Design: Design and maintain the overall architecture of the ServiceNow platform, ensuring scalability, reliability, and alignment with business objectives.
Solution Development and Customization: Oversee the development of custom applications, modules, and workflows on ServiceNow. Ensure solutions are built according to best practices and meet organizational needs.
Technical Leadership: Lead technical teams, mentor developers, and set coding standards.
Governance and Compliance: Establish and enforce governance policies for ServiceNow usage, security, and data management.
Integration Management: Architect and oversee integrations between ServiceNow and other enterprise systems (e.g., Workday, Salesforce).
Performance Optimization: Monitor platform performance and proactively address bottlenecks or issues.
Stakeholder Engagement: Collaborate with business stakeholders, product managers, and other IT/Business teams to review requirements.
Change and Release Management: Oversee change management processes for ServiceNow deployments.
Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for architecture.
Continuous Improvement: Stay updated with ServiceNow platform updates and recommend enhancements.

10 – 12 years of hands-on experience in design, development, and delivery of Servicenow solutions in global environments.
Good understanding of software development lifecycle (SDLC) and Software Testing in an Agile/Scrum framework.
Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams.
Extensive experience with ServiceNow architecture, development, and administration.
Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules.
Respective certifications will be an added value.
Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript).
Excellent communication and stakeholder management skills.
Experience with enterprise integrations and cloud technologies.
Ability to lead and mentor technical teams.
Knowledge of AI and machine learning concepts, with hands-on experience implementing AI-driven solutions within ServiceNow.
Familiarity with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, and Natural Language Understanding (NLU).
Skill in integrating third-party AI platforms and tools with ServiceNow to enhance automation and decision-making.
Ability to leverage AI to optimize workflows, improve incident management, and enhance user experience.
A solid understanding of essential AI concepts, including supervised and unsupervised learning, natural language processing, and LLMs.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

ServiceNow Architect – Lead Developer

Key skills