Perform system maintenance tasks and conduct performance evaluations.
Provide technical support to customers, lead investigations, and recommend solutions.
Deliver remote technical assistance (phone, internet) for system architecture and troubleshooting.
Participate in on-call shift-based services and emergency call-outs to ensure fast and efficient customer support.
Assist in design studies, hardware and software upgrades, and modifications.
Support project activities at customer sites, including system installation and application programming.
Provide on-site customer training for Emerson products.
Stay current with the latest technologies and products relevant to your role.

A degree in engineering, networking, computing, or electronics control and instrumentation (or equivalent practical experience).
Knowledge of IT/OT networking, cyber security, virtualization, programming software, operating systems, Active Directory, patch management, backup, and recovery.
Strong communication skills and proficiency in Italian and English, both written and spoken.

Field Service Cybersecurity Engineer

Key skills