Oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.
Modernize and operate the Library’s staff and public facing endpoint environment.
Lead the transition from legacy desktop management to modern endpoint platforms.
Provide day-to-day leadership for Desktop Engineering and Solutions Engineering teams.
Define and maintain endpoint standards for provisioning, patching, configuration, security baselines, and lifecycle management.
Lead the administration of the Google Workspace Suite and complementary Google products.
Partner with Cybersecurity to ensure endpoint services meet security and compliance requirements.
Manage vendors and service providers related to endpoint and desktop technologies.
Support troubleshooting and resolution of complex endpoint issues, engaging other teams as needed.

Bachelor’s degree and 5 years of management/supervisory experience
Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organization.
Experience transitioning or modernizing endpoint environments, including movement from legacy desktop management to modern MDM-based platforms.
Hands-on experience managing Windows and macOS endpoints at scale.
Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc.
Experience providing people leadership, including coaching, mentoring, and guiding teams through change.
Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernization.
Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders.
Demonstrated success improving operational efficiency through automation, standardization, or process improvement.
Strong communication skills, with experience presenting technical concepts to non-technical audiences.

Associate Director, IT Operations

Key skills