Associate Director, IT Operations
New York City, New York, United States of America
Full Time
6 days ago
$155,000 - $175,000 USD
No Visa Sponsorship
Key skills
Cyber SecurityJamfMacOSEntra IDLeadershipMentoringProduct ManagementCommunication
About this role
Role Overview
- Oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.
- Modernizing and operating the Library’s staff and public facing endpoint environment, including Windows and macOS devices.
- Lead the transition from legacy desktop management (e.g., SCCM) to modern endpoint platforms (Intune/Entra ID for Windows, Jamf for macOS).
- People leadership for Desktop Engineering and Solutions Engineering, including performance management and skill alignment.
- The endpoint services roadmap, partnering with IT Product Management and Cybersecurity on priorities and delivery.
- Operational performance for endpoint services, including automation, patching, configuration, and escalations.
- Google Workspace Suite administration and management.
- Leadership of Solutions Engineer team responsible for bespoke system design and the Library’s physical security systems.
Requirements
- Bachelor’s degree and 5 years of management/supervisory experience
- Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organization.
- Experience transitioning or modernizing endpoint environments, including movement from legacy desktop management to modern MDM-based platforms.
- Hands-on experience managing Windows and macOS endpoints at scale.
- Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc.
- Experience providing people leadership, including coaching, mentoring, and guiding teams through change.
- Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernization.
- Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders.
- Demonstrated success improving operational efficiency through automation, standardization, or process improvement.
- Strong communication skills, with experience presenting technical concepts to non-technical audiences.
Tech Stack
- Cyber Security
- Jamf
- MacOS
Benefits
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
- Office setting
- Lift/move equipment up to 25 lbs
- Available on-call after hours and weekends
- Hybrid 3-on / 2-off as workload permits
- Travel to NYPL sites as needed