Own major backend domains and services that power the Account & Billing hub—APIs, workflows, data models, and integrations—delivering high-quality, reliable, and secure systems.
Align product, design, frontend, and go-to-market partners to solve end-to-end customer problems (e.g., subscription changes, billing comprehension, seat management, policy-bounded self-service).
Ship scalable, maintainable backend code (e.g., Java services), with attention to reliability, performance, observability, testing, and failure modes.
Translate customer pain points and data into concrete backend improvements that reduce friction (e.g., delta billing, marketing contacts limits, entitlement/plan changes, invoice accuracy).
Expand self-service capabilities by building backend workflows and guardrails so more billing actions are available without human intervention, while ensuring changes stay within policy bounds.
Mentor and raise the bar for other engineers on the team through code reviews, pairing, and shared technical ownership.
Contribute to backend architecture: service boundaries, data consistency, eventing, and safe rollout strategies for enterprise and SMB customers.
Measure outcomes and iterate: partner with PM and analytics to set success metrics, instrument services/APIs, and act on feedback.

Strong backend experience (typically 5+ years) building production services (Java or similar), including API design and operational ownership.
Deep product sensibility: you can reason about end-to-end customer journeys, edge cases, and how backend behaviour impacts customer comprehension and business outcomes.
Experience delivering end-to-end features and owning backend surface areas (services, APIs, workflows, data migrations, instrumentation, rollout).
Proven ability to lead cross-team efforts and influence without formal authority.
Solid engineering fundamentals: testing, performance, reliability, observability, security/privacy, and CI/CD.
Excellent collaboration and communication skills — you’ll work closely with PMs, designers, frontend engineers, customer-facing teams, and stakeholders.
Comfortable working in a fast-moving environment and mentoring less-experienced engineers.

Senior Software Engineer I, Backend – Account & Billing

Key skills