Analyse and deliver business process, integration, and automation solutions aligned to business objectives and continuous improvement initiatives
Collaborate with business stakeholders to elicit, document, validate, and prioritise process and integration requirements
Analyse existing end-to-end business processes to identify inefficiencies, risks, and opportunities for automation and optimisation
Identify and document system integration touchpoints, dependencies, and impacts across ERP, CRM, and related platforms
Define integration-aware requirements including: Data flows and transformations, System triggers and events, Error handling and exception scenarios
Design and document future-state processes with automation considered by default
Create and maintain high-quality documentation, including: Process maps and flow diagrams, Functional and integration requirements, Business rules and assumptions
Act as a key liaison between the business and Technology and IS teams to ensure clear communication and alignment throughout change initiatives
Support delivery teams by providing clarification during implementation without owning technical design or build
Provide expert guidance and support to business users, including process walkthroughs and training support
Contribute to the automation and integration of existing and new systems
Provide regular progress updates and weekly RAG status reporting to management

Minimum of 3 years’ experience in a Business Systems Analyst or similar role
Strong experience in business process analysis and stakeholder engagement
Proven experience working across multiple integrated systems
Ability to identify and define automation opportunities within business processes
Strong analytical and structured problem-solving skills
Experience producing clear, well-structured requirements and process documentation
Ability to manage multiple initiatives and priorities simultaneously
Strong written and verbal communication skills
Experience working with ERP, CRM platforms, Workflow / Automation software
Experience with event based automation
Exposure to system integration approaches (APIs, middleware, iPaaS)

Business Systems Analyst – Integration, Process & Automation

Key skills