About this role

Lead large, cross-divisional teams or projects.
Act as a mentor, guide, and leader to other employees.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts.
Assist global peers to avoid or reduce problem occurrence.
Articulate clearly and explain resolutions to external customers/clients.
Manage schedule to deliver multiple projects concurrently when needed.
Perform on-site implementation work when needed.

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.)
7+ years experience in relevant technologies and customer environments.
Excellent verbal and written English and Spanish communication skills.
Additional technical communication skills in Portuguese are highly desired.
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products).
Advanced troubleshooting skills in a technical environment.
Specific knowledge and training with the Aruba and Juniper products.
Knowledge of Cisco Systems or other similar vendor products desired.
Ability to solve and document solutions for usage by other technicians and customers.
Ability to train peers and new agents on job-related material.

Network Engineer – Automation Expert

Key skills