Participate in the full lifecycle of ServiceNow delivery from requirements and design through build, test, and deployment
Design, configure, and implement customized workflows, automations, UI policies, business rules, client scripts, Script Includes, and integrations with a strong emphasis on ServiceNow Strategic Portfolio Management (SPM) and IT Asset Management (ITAM) capabilities
Configure, enhance, and maintain key ServiceNow modules—primarily SPM (Project Portfolio Management, Demand, Resource, APM) and ITAM (HAM, SAM)—while also supporting related modules such as ITSM and ITOM as needed
Partner with product owners, process owners, and business stakeholders to gather requirements and translate them into user stories and technical specifications
Facilitate workshops and discovery sessions to understand current-state processes and identify opportunities for improvement
Define acceptance criteria and support UAT planning, execution, and defect resolution
Serve as a subject-matter expert on ServiceNow capabilities, advising customers on the best way to solve business challenges
Provide Tier 2/3 support, troubleshoot complex issues, and perform root-cause analysis
Support platform upgrades, patching, release cycles, and instance management processes
Identify automation opportunities, streamline workflows, and help reduce manual effort and technical debt
Maintain accurate technical documentation, process guides, and design specifications

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience
5+ years of hands-on experience designing, developing, and supporting enterprise-scale ServiceNow solutions
Strong proficiency in JavaScript, HTML/CSS, Glide API, and server/client-side scripting across the platform
Experience implementing and customizing modules such as Incident, Problem, Change, CMDB, Request, Knowledge, discovery/CMDB integrations, and automation flows
Hands-on experience integrating ServiceNow with third-party systems via REST, SOAP, Web Services, MID Server, and IntegrationHub
Excellent problem-solving skills, attention to detail, and ability to communicate clearly with both technical and non-technical audiences.

Senior ServiceNow Engineer

Key skills