ServiceNow Certified Technical Architect

Role Overview

• Support Demos and Sales Growth
• Design, develop, integrate, and operate ServiceNow prototypes and advanced POCs to showcase unique solution differentiators.
• Engages in direct discussions with decision-makers during demo calls.
• Support Documentation of Solutions
• Translate prototypes into high quality, well written responses and demos throughout business development, capture, proposal, and delivery lifecycles.
• Drives demo strategy for key accounts, ensuring alignment with customer needs.
• Design & Deliver Implementations
• Manages implementation roadmaps, aligns business needs with technical execution, and ensures project success.
• Provide domain, architecture, and technical expertise for various projects and clients and internal presales and demos.
• Support technical deliverables including architecture and design documents.
• Deliver Great Customer Outcomes and Service
• Manages key customer relationships, aligns service delivery with business objectives, and mitigates risks.
• Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture.
• Shapes customer innovation strategy, ensures process excellence.
• Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions.
• Manage People & Work as a Team
• Mentors junior team members in demo preparation and execution.
• Ensures team productivity, supports professional development, and drives team excellence.
• Influences company culture, aligns business units with corporate strategy, and mentors emerging leaders.
• Shapes marketing strategies, aligns branding with corporate objectives, and supports business development.
• The proven ability to write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, or requirements.
• Shapes compliance strategy, ensures regulatory alignment with solutions for our key customers and offerings.
• Utilizes methodologies guided by industry best practices like ITIL, SAFe, Scrum, and PMI and leverage technologies like cloud, DevOps, and AI.
• Shapes internal knowledge-sharing strategies, aligns with corporate learning objectives and Centers of Excellence knowledge sharing.
• Drives the documentation strategy, aligns technical writing with industry best practices, and mentors junior team members in knowledge management.

Requirements

• Hands on experience building ServiceNow solutions and managing ServiceNow employee experience solutions
• Proven experience in ServiceNow ITSM & ITAM/EAM implementations, as a Architect
• Expertise in ServiceNow platform management, configuration management, and implementation, and consulting new customers to ServiceNow on the Art of the Possible
• Experience with integration in and between ServiceNow modules and integrated applications including delivery services USPS, UPS, FedEx
• A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances is preferred
• Bachelor’s degree
• CSA, CAD, at least 4 CIS certifications, and Certified Technical Architect (CTA)
• 5+ years’ experience in the IT industry with 3+ years’ experience in the ServiceNow platform
• Active Public Trust or the ability to obtain a Public Trust Pursuant to a government contract, position requires U.S. Citizenship status

Tech Stack

• Cloud
• ITSM
• ServiceNow

Benefits

• Health insurance
• Professional development opportunities
• Remote work options