Clinical Support Specialist

Role Overview

• Serve as key point-of-contact for patients
• Deliver world-class patient experience via phone, chat, and email
• Make and receive inbound and outbound calls continuously
• Adhere to defined workflows to ensure consistent, high-quality support
• Participate in a productive, tech-enabled, and team-oriented culture
• Master technology suite (Bicycle Health app, G-suite, Zoom, etc.)
• Collaborate with medical and behavioral health clinicians
• Regular and predictable attendance is required.

Requirements

• High school diploma or GED, or 2 years of relevant work experience
• 2+ years of experience delivering best-in-class customer service in a high-volume environment or 2+ years of experience delivering best-in-class customer service in a healthcare setting or 1+ years of experience delivering best-in-class customer service in a telehealth setting
• Customer-first mentality, with high level of empathy
• Strong written and verbal communication skills
• Comfort with computer technology, especially typing and navigating multiple software platforms
• Consistent access to a private work environment with high-speed internet

Benefits

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend