Provide L3 support across Edge/on-prem and cloud troubleshooting to resolve escalated incidents
Collaborate with senior engineers and Product to validate fixes and prevent recurrences
Build lightweight automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues
Execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform)
Maintain and tune Alertmanager rules and improve Grafana dashboards for low-noise alerting with Prometheus/Grafana
Automate and improve SOPs, support knowledge sharing through workshops, training, and clear documentation
Contribute to infrastructure testing and security/vulnerability remediation with the DevOps engineering and Security teams

3+ years in DevOps/SRE or similar operations-focused roles with strong automation experience
Experience in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge to cloud communication and troubleshooting
Good system administration skills are required for deploying and troubleshooting OS level outages and Everseen’s containerized Edge application in customer network
Proven experience with Azure (or GCP), including fully automated infrastructure and deployment
Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and good knowledge of Git and associated workflows (e.g., Gitflow)
Proven experience with monitoring, logging, and alerting tools and stacks
Good scripting skills in Bash and Python
Good knowledge of Kubernetes and Openshift, including cluster management, orchestration and auto-scaling, deployments using Helm charts and GitOps
Proven experience with microservices architecture and related deployment strategies
Experience working with Terraform modules
Experience with Ansible, maintaining and writing playbooks and roles
Understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines

DevOps Engineer II

Key skills