Own and operate the monitoring and observability stack across on-prem and GCP environments
Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications
Define, tune, and maintain alerts to ensure high signal-to-noise ratio
Establish observability standards and best practices across teams
Improve visibility into system health, performance, and reliability
Apply SRE principles to improve availability, performance, and resilience
Define and track SLIs, SLOs, and error budgets
Participate in on-call rotations and SEV incident response
Lead or contribute to incident investigations and root cause analysis (RCA)
Drive preventative actions to reduce repeat incidents
Support and monitor Kubernetes environments (GKE and on-prem clusters)
Monitor cluster health, capacity, and resource utilization
Troubleshoot platform-level issues impacting application reliability
Collaborate with Platform and Engineering teams on reliability improvements
Provide L2/L3 application support coverage during:
Support team resource shortages
High-severity incidents (SEVs)
Peak support periods or escalations
Triage and troubleshoot application issues using existing runbooks and dashboards
Collaborate with Application Support and Engineering teams during incidents
Ensure all actions, findings, and resolutions are documented in ServiceNow (SNOW)

Strong experience as a Site Reliability Engineer or Reliability Engineer
Deep hands-on expertise with **Grafana **(dashboards, alerting, troubleshooting)
Solid experience with monitoring and observability systems
Production experience operating **Kubernetes **environments
Experience supporting systems in **GCP **and on-prem environments (mandatory)
Strong **Linux **systems and troubleshooting skills
Fluent **English **(written and spoken).
Ability to work in** PST time zone.**
Ability to participate in an **on-call rotation **that includes coverage for one weekend day. Time worked during the weekend is compensated with one day off during the week, in accordance with the established work schedule.

Technology Stack:

Nice to have:

A stable, long-term contract with opportunities for career growth
Private health insurance
A remote-friendly culture that promotes work-life balance
Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
A flexible Paid Time Off (PTO) policy as well as paid holiday days
Challenging, world-class software projects for clients in the US and LatAm
Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Senior Site Reliability Engineer – GCP

Key skills