VTC Engineer
Washington, District of Columbia, United States of America
Full Time
1 hour ago
No Visa Sponsorship
Key skills
CommunicationTime Management
About this role
Role Overview
- Manage and maintain VTC infrastructure, systems, and configurations
- Provide Tier 3 support, troubleshooting, and problem resolution for VTC-related issues
- Install, configure, and support Cisco and Polycom VTC equipment
- Maintain certificates, apply software updates and security patches
- Assist with project scoping, including cost estimates and bill of materials
- Work collaboratively with internal teams and end-users to ensure high availability and performance of VTC systems
- Communicate complex technical issues clearly to both technical and non-technical audiences
- Ensure conference rooms and A/V systems are fully functional and optimized
Requirements
- 5+ years of hands-on VTC engineering experience
- Bachelor's degree (or 2 additional years of relevant experience in lieu of degree)
- Expertise with Cisco and Polycom VTC systems in large, distributed environments
- Familiarity with Cisco WebEx and Cisco Control Hub
- Solid understanding of SIP, H.323, and other video/voice networking protocols
- Experience with IP/ISDN video gateways and QoS for voice/video
- Knowledge of A/V equipment used in modern conference rooms
- Strong communication, time management, and problem-solving skills
- Ability to work independently and in a team setting
- Must be able to obtain and maintain a Public Trust clearance
Benefits
- Health, Dental and Vision
- 401(k)
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- 3 weeks' Paid Time Off